FAQ
Here is a list of our most Frequently Asked Questions. Feel free to contact us if any of your questions aren’t answered here. Phone 1300 191 911 e-mail info@theenergyhub.com.au
I can't find the size (inverter, solar panel, LED, regulator, generator, battery) that I am looking for?
The Energy Hub is working hard at the moment to build our product range - if you cannot find the size or model that you are looking for online please send us an e-mail or call us as we may not have uploaded the product as yet. Alternatively you can leave a message with one of our CHAT2 team who will pass on your enquiry to us.
A pop up has appeared asking me if I want help?
This is an automated pop up that appears when our customer service agents are online. If you do not wish to speak with us then simply close the chat down. If you have any questions then you can use this to talk to someone on our CHAT2 team who are availalbe 24/7.
What is a regulator?
A regulator converts power created by your solar panels into a suitable power source for your battery to draw from. The regulator will stop charging the battery once it is fully charged. It will then start charging the battery again once the power drops below preset voltages.
How much noise does a solar panel system make?
Solar panel systems are SILENT and are able to be used in all National Parks. Certain brand of inverters are louder than others, it depends on if there is a built in fan or not - Fronius for example are louder than SMA inverters.
Who can I get to install solar panels on my caravan?
An auto electrician should be able to carry out the installation of your panels.
Can I order wholesale?
We do have certain products available for wholesale. Please contact one of our friendly sales team by e-mailing sales@theenergyhub.com.au for more information.
What is an STC?
Small Scale Technology Certificates (STCs) are created when any renewable energy system is installed i.e. pv solar power, heat pump or solar hot water systems. The number of STCs created depends on the size of the system and the location. Once installation is complete then you are eligible to claim these STCs as a discount (Please Note: PV system must be installed by an accredited installer, solar hot water and heat pumps must be installed by a licenced plumber). The Energy Hub are registered STC traders and will purchase your STCs at the given market price upon completion of installation provided that all documentation is submitted within 12 months of installation - Processing time may vary and is subject to approval. Value of the STCs is subject to fluctuation.
For further information visit : http://ret.cleanenergyregulator.gov.au
Do the Prices include Installation?
No, all pricing is supply only inclusive of GST and Exluding Freight.
Freight calcuation is too expensive?
Please send us an e-mail or call us if your freight calculation seems too high we will try to source alternative delivery if possible especially of larger bulky items such as generators and batteries. sales@theenergyhub.com.au or call 1300 191 911
Free Shipping on Stiebel Eltron Products?
Yes, Except on heat pumps which, unless you have a forklift onsite, require a tail lift truck. The current cost to deliver a heat pump is $125.00. For More Information Contact us on sales@theenergyhub.com.au or call 1300 191 911.
At the check out store pickup is mentioned, where can I pick up my order?
We are based in Cairns, North Queensland, however depending on the product, you may be able to collect from a warehouse closer to you (warehouse pickup on selected products is available throughout the major Australian cities).To avoid disappointment - should your selected product not be available in the store closest to you, we encourage you to call us on 1300 191 911 or e-mail us at sales@theenergyhub.com.au, you can also chat to us via CHAT2 (icon on the bottom right hand corner of the webstore). We can advise if the product you are after is in the branch closest to you and if not we will endeavour to make your order a smooth process and as price competive as possible.
How is water heated using the Stiebel Eltron heat pump?
A Heat Pump works like a refrigerator, only in reverse. Air which contains solar heat energy is extracted by the Heat Pump to heat water. A fan draws air through an evaporator which contains very cold liquid refrigerant. The heat in this air is absorbed by the refrigerant, turning it into a very hot liquid. The hot liquid refrigerant is then compressed to a "super heated" gas via a compressor. The gas is then circulated to a condenser, where the heat from the gas is transferred to the water in the tank. The now cool refrigerant is then reused and the cycle starts all over again. Power is only required to operate the compressor to move the heat around the system, not to heat the water.
When will I receive my order?
Please allow 5-10 business days for delivery. If there is a delay one of our customer service team will make contact with you.